Who we are
Coffee Black Ltd trading as Coffee Black
Our website address is: https://www.coffeeblack.co.uk.
Our Address is
131 Abbotts street, Walsall, West Midlands, WS3 3BN, UK
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
When you send your data to us via a contact form we may record the IP address, name and / or email address entered as well as the time and date of your submission.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google Analytics for tracking user interaction with our website. They are the data processor in this case and have their privacy and compliance policies here https://privacy.google.com/businesses/compliance/
Who we share your data with
WordPress – Visitor comments may be checked through an automated spam detection service.
Insightly CRM – Our CRM which is used for Sales quoting and negotiation, we send the information from the forms on coffeeblack.co.uk to insightly CRM each time a form is completed. Privacy Policy.
Sendgrid – Coffee Black main tool to send emails when you are client at Coffee Black. Privacy Policy.
Google Analytics — Visitor statistics, we do not track personally identifiable information. Privacy Policy. You can also opt-out of Google Analytics here.
Facebook – We use the Facebook retargeting pixel as a part of our marketing efforts. Privacy Policy. GDPR information provided by Facebook.
Linkedin – We use the Linkedin retargeting pixel as a part of our marketing efforts. Privacy Policy.
Asana – Our project management system may be used to communicate changes and updates to you in which case we may create a login for you to view this data or store your personal data within the system in order to notify you about changes and updates. Privacy Policy.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Please fill out the following form for a report with all data we have for you. GDPR Compliance Data Request Form
Where we may delete personally identifying data from our website we may leave in place Comments, Media or other types of data including but not limited to Replies and Discussions that you created unless they contain personally identifiable information where they are governed by the right to be forgotten clause below.
Right to be forgotten
Under EU Law you have the right to be forgotten and can request that any personally identifiable information is removed from our public website, email signatures, social media accounts or other public content. You can request a right to be forgotten removal using our contact information at the bottom of this page.
Contact information
As a small business we have one person who acts as our data processor and controller,
Simon Parker
You can reach Simon Parker via the contact forms on our website, by phone on 01922455556, via email at privacy@coffeeblack.co.uk or in person and by mail at 131 Abbotts Street, Walsall, WS33BN
Additional information
How we protect your data
Any data we hold about you is kept on either a secured SSL protected website which is also monitored for intrusions using both the Wordfence firewall and the Sucuri security plugins. Access to any personal data used in sales or marketing activities is accessible only by the person or people actively engaged in that activity.
We only engage third parties who comply with strict security practices.
What data breach procedures we have in place
On discovery of any data breach we will report the breach within 72 hrs to the data protection authorities and provide information to any users shortly after that.
We have website firewall and instrusion software in place to protect both the data on our websites and any external services we use.
We monitor data breach information to check if we have been affected by any breaches and change passwords regularly.
What third parties we receive data from
We do not currently receive any third party data outside of our business.
Automatic profiling or decision making
User data may be used in potential sales profiling through website usage via IP address and / or cookies. If you have filled out a form online and given us consent to track you while using our website then we may combine the website visitor data with your name and email address to provide insight for our team into potential products you may be interested in. You can remove this capability by requesting above or via a http do not track header being installed on your browser.